How to order

How to place an order?
Click the 'Order' button at the top of this page. Follow the steps by selecting the treatment of your choice. If you need to change your order, you can do so by clicking on the green “Remove Item"link. Once you have made your selection, you will be taken to a page asking you to confirm that your personal and medical details are up to date before submitting your credit card details for payment. If you have ordered from us before, you do not need to enter your card details unless you wish to use a different card. For your convenience, our payment system provider SagePay stores your card details securely.

What credit cards do you accept?
We accept all major credit and debit cards, i.e. Visa, Visa Debit, Visa Electron, Mastercard, Switch, Solo, UK Maestro and American Express. If you do not own any of these cards please contact our friendly customer service representatives on 0208 762 0575 during normal office hours for assistance.

Do you accept cheques and postal orders?
Yes, we do. To pay by cheque or postal order, please call our customer service team on 020 8762 0575 during normal office hours for assistance.

When can I expect delivery?
If you place your order before your pharmacy's cut-off time between Monday and Friday, your prescription will be dispensed the same day. Delivery times vary according to the delivery method you selected upon checkout, where you can find further details about available services.

Do I need to sign for delivery?
Yes, due to the nature of the goods a signature will be required upon delivery. If you are unavailable to sign, the carrier will leave a calling card with details on how to retrieve your parcel.

Can the delivery address and billing address be different?
You can have your order delivered to an address different to the billing address. The address that is stored in the system is the eventual delivery address. When you arrive at the payment page the delivery address will automatically fill the relevant fields. All you need to do is replace it with your billing address. This will not affect the delivery address.

Are my credit card details secure?
We have made every effort to make sure that our system is secure. Your credit card details are not stored on the site. Our system has been verified as secure by Geo Trust. All card details and medical details are passed through our secure server. For further details about our security policy, please click here.

How do I know your medicines are fully genuine?
All of our products are genuine branded medicines carrying the original manufacturer's stickers and hallmarks. You can check your chosen pharmacy’s registration at The General Pharmaceutical Council by clicking on the GPhC online pharmacy kitemark. This is your guarantee that your treatments are genuine.

How do I know the doctor who has issued my prescription treatment is genuine?
The details of the prescribing doctor including their GMC number which you can check via the GMC’s website will be displayed after you have completed your order.

What if my order does not arrive within 3 working days?
Please contact our customer support team either by email or by calling us on 020 8762 0575 and we will help you track your order. Please note that you can obtain your order’s tracking details from the 'My orders' section of the homepage. With these tracking details, you can contact the respective carrier you chose directly who should be able to locate your order.

What will the package look like?
The medicine will be dispatched discreetly packaged with no mention of the contents and a neutral returns address.

What name will be shown on my credit card statement?
FMC Marketing Limited

Can I return my medicine for a refund?
Medicines are exempt from the Distance Selling Regulations Act and can therefore not be taken back unless special circumstances apply. Please refer to our terms and conditions pagefor our detailed returns and refunds policy.

Can I place an order over the telephone?
Yes. Please call us on 020 8762 0575 and we will be happy to assist.