The PharmaDoctor Service

Please take a look at the questions and answers below which are designed to provide first time guidance about Pharmadoctor and how it works. If there is a question that is not covered below, please feel free to email our customer service team at info@pharmadoctor.co.uk.

To Order Treatments Online

Our Service Explained

We have a simple step by step process to help patients receive the best health care online.
  • You arrive at Pharmadoctor. (If our system does not recognise what pharmacy you have come from, please contact us and we will help you choose a suitable dispensing pharmacy out of the ones that have signed up with us - our network is steadily growing).
  • You will complete a registration form and answer a series of questions relating to the condition and your health.
  • This is sent to the doctor for review and the doctor will select the treatments that he/she will be happy to prescribe.
  • On approval, we then send an email confirming login details.
  • You can then log in, view our price list and place an order from the treatments available via our secure online payment system.
Forms submitted during working hours of Monday-Friday (9am - 3pm) will be reviewed by our doctor within the hour. An email will be sent to you confirming your login details together with a link to our secure user's area where you can order your medication.

Consultations submitted outside of normal working hours (including evenings and weekends), will be approved during the next business day. An email will be sent to you confirming your login details.
No. Once you have been approved for treatment, you will be able to request a repeat prescription instantly. You will also be given the opportunity to update your medical information or change your delivery details if this has changed since your initial registration.
Yes. All information you supply to us is legally protected under doctor-patient privilege. The only people who have access to your information are our doctor and pharmacist - your details will NOT be passed onto anyone else. Our online ordering system uses the very latest in advanced, secure encryption technology. For further information regarding our security policy, please click here.
Very. All treatments are sent via registered mail in plain packaging - there is nothing on the packaging apart from your address. We also have a strict anti-spam policy and we will only send you promotional offers if you have requested to be on our mailing list. If you don't want to hear from us, simply untick the box when you first register with us.
Yes. Under British law, provided a qualified doctor writes a prescription for your condition, it is legal to obtain treatment via the internet without a face-to-face consultation.
UK Registered Company: Pharmadoctor is owned and operated by FMC Marketing Limited, a UK-registered company. Many online clinics purporting to be UK-based are actually registered offshore. You not get the treatment you are paying for.

Comply with Data Protection Legislation: As a UK-registered company, we comply with all current Data Protection legislation. If you are dealing with an overseas-based website, you cannot be certain that your personal data will be secure.

Comply with UK law: As a UK-registered company, the doctors and pharmacies we use are subject to tight statutory controls. Bodies such as the MHRA and The Royal Pharmaceutical Society ensure that strict procedures regarding fulfillment are followed.