The PharmaDoctor Service

Pick up from over 600 UK pharmacies. Choosing PharmaDoctor gives you access to the UK’s largest network of Independent pharmacies. Once you have registered your account with us, you can opt for your local pharmacy either to post your medication to you (next day delivery available) or to prepare your prescription ready for you to pick up at a time convenient to you.

Please take a moment to look at our FAQ section below for answers to commonly asked questions about how our service works. If there is a question that is not covered below, please feel free to email our customer service team at info@pharmadoctor.co.uk.

Looking for information regarding NHS vs private prescriptions?


View our Prescriptions FAQ's page To Order Treatments Online

 

Our Service Explained

Registering with us is similar to registering with your local GP surgery for the first time..

We ask you for your personal details, general health information and we ask you to provide further information about the condition you are requesting treatment for. When you register for the first time, you can select your preferred treatment option for our doctor to approve. Our doctor will then review the information you have provided and he will approve your treatment if suitable.

Step 1 Register with Pharmadoctor and select treatment

Step 2 Doctor approves treatment - we forward your prescription to

Step 3 sends you the medication to your delivery address
All information you provide us is totally confidential and your privacy is assured – just as it would be with your local GP.

To ensure complete discretion, all communication between us takes place in your secure login area and we do not send you emails of a personal nature – only message alerts telling you have a message waiting for you in your login area. You then have to login to your account with Pharmadoctor to pick up the messages.

Occasionally, we run promotional campaigns via email. You do not have to receive these and it is easy to opt out of them when you first set up your account.

Yes. Provided you place your order before 12.00AM, any order placed Monday to Thursday will be delivered guaranteed for next day delivery.

Please note there is a supplementary charge for guaranteed next day delivery.

This is a question we get asked often and is a source of confusion for some people. If you have an existing prescription from your doctor, then you can post it to and they will send you the treatment by return. In this instance, you do not need our service and you should register with and pay for your treatments via their website. You only pay for the cost of the medication because you have already obtained the prescription from your doctor.

If you do not have an existing prescription, then our doctors can supply one subject to the treatment being suitable. Once you have registered with us, our doctor will write a prescription for you which we will then forward to on your behalf. The treatment is then sent to you directly by or you can select the “pick up from pharmacy” option if that is more convenient.

To provide this service, we add a fee to the cost of the medicine as displayed by on their website. This fee includes our doctor's prescription fee, full telephone customer support, free access to our pharmacists and doctors for follow-up advice as well as next day delivery on all products.
Our prices include:
  • our doctor's prescription fee
  • cost of the medication
  • full telephone customer support
  • free follow-up advice from our pharmacists and doctors
Orders are reviewed between 9am and 3pm Monday to Friday.

Orders submitted outside of normal working hours (including evenings and weekends): These will be reviewed during the next business day.
No. Once you have been approved for treatment, you will be able to request a repeat prescription instantly by logging into your account at Pharmadoctor. As all your details are already on our system, all you need to do is confirm your medical details have not changed since your last order and then place your next order.

Yes. All information you supply to us is legally protected under doctor-patient privilege. The only people who have access to your information are our doctor and pharmacist - your details will NOT be passed onto anyone else. Our online ordering system uses the very latest in advanced, secure encryption technology. For further information regarding our security policy, please click here

Very. All treatments are sent via registered mail in plain and neutral packaging without indications about the contents. We also have a strict anti-spam policy and we will only send you promotional offers if you have requested to be on our mailing list. If you don't want to hear from us, simply untick the box when you first register with us.

Yes. Under British law, provided a qualified doctor writes a prescription for your condition, it is legal to obtain treatment via the internet without a face-to-face consultation.

We compare favourably on price versus other UK websites with savings of up to 25%. We can offer these lower prices because we have relatively low overheads. When comparing prices, it is worth checking whether the service offers a discount for repeat orders as this can make a big difference in the long term cost of your medication. PharmaDoctor offers an automatic loyalty discount of £7.50 on all repeat orders and, as of May 2014, this is something none of our competitors offer.

Customer care, particularly aftercare, is also an important consideration. In our CQC surveys, our patients rate us consistently highly for the quality of our customer care. As a small company, it is important to us that our customers feel valued and we work hard to provide a friendly and efficient service. When occasionally something goes wrong, we do our utmost to put it right. We have a comprehensive returns and refunds policy giving you peace of mind in the event that you make a mistake or something goes wrong with the delivery. Please see our terms and conditions for further information.

It is important to compare services which are like for like. At a minimum, you need to ensure the service is registered with the Care Quality Commission. This is the government agency that regulates all private medical services in the UK. Amongst other things, it conducts criminal record checks on the people who run the service and is responsible for ensuring that minimum professional and ethical standards are adhered to. You should aslo check the website is owned and operated by a UK registered company with a UK telephone number. Check Pharmadoctor’s CQC registration.

PharmaDoctor can offer savings of up to 25% compared with other online doctor services. We can do this because our network of 600 independently owned pharmacies gives us operational scale and lower operating costs.

We value our customers' long term business and, as of May 2014, we are the only UK online doctor service to offer an automatic loyalty discount of £7.50 on all repeat prescriptions.

Our prices include the cost of the medication and all prescription fees. The only extra cost you will pay is for delivery. Free clinical support from our doctors and pharmacists.

Not sure about the difference between an NHS Prescription vs Private Prescription?
Private prescriptions explained – view guide

If you compare us with instore pharmacy services such as Tescos and Boots, you will find our prices are a little more expensive. However, you have the benefit of not having to make an appointment or deal with a doctor/pharmacist face to face. This saves you time and money and in the end, we would say our service offers greater  convenience and discretion for a reasonable price.

Compared to private clinics and doctors, you will find our prices generally cheaper.
Everyone knows about spam and there are countless horror stories about fake medication and people's personal data being stolen. By making a few checks, you can avoid unscrupulous operators. What are the things to look out for?

UK Registered Company: PharmaDoctor is owned and operated by FMC Marketing Limited, a UK-registered company. We are fully registered with the Care Quality Commission - this is the body that regulates the NHS and private healthcare providers in the UK. Our certificate number is 1-96916901.

Data Protection: As a UK-registered company, we comply with all current Data Protection legislation. We are registered in compliance with the Data Protection Act, Registration No.Z8959368

Our partner pharmacies: Our partner pharmacies are all UK members of the General Pharmaceutical Council and you can check their registration here .

Our doctors: All our doctors are qualified and registered either with The General Medical Council or an EU counterpart. We supply you with the name and registration number of your prescribing doctor once you have placed your order.

Our treatments: All our treatments are genuine, branded medicines carrying the manufacturer's hallmark and production batch code. This can be used to check the origin of the product with the pharmaceutical manufacturer if further reassurance is needed.